Returns & Exchange Policy
Last updated: January 5, 2023
Thank you for shopping at ALTANZ.COM.
We hope you are delighted with your purchase or gift from ALTANZ.COM. However, if you are not entirely satisfied, you are welcome to exchange it for an alternative item or receive a refund within 30 days of receipt.
Please review our policy on refunds and returns below.
Interpretation and Definitions
Interpretation
The words with the initial letter capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to APEX INTERGLOBAL PVT LTD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to ALTANZ.COM, accessible from https://www.altanz.com
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
How to Return an Item for Exchange or Refund
At ALTANZ.COM, your satisfaction is our priority. We understand that sometimes, an item might not meet your expectations, or you may change your mind. That’s why we’ve made our return process as simple and hassle-free as possible. Here’s how you can return an item for an exchange or refund:
Step 1: Review the Return Policy Before initiating a return, please ensure that your item meets our return criteria:
- The item is in its original, unused condition.
- It is within 14 days from the date of delivery.
- All original tags, packaging, and accessories are intact.
Step 2: Initiate Your Return To start your return process, please follow these steps:
- Visit our website and log into your account.
- Go to “My Orders” and select the item you wish to return.
- Click on “Request a Return” and fill out the form, indicating if you prefer an exchange or refund.
Step 3: Pack Your Item Carefully pack the item in its original packaging, including any accessories, tags, and manuals that came with the product. Ensure the package is secure to prevent any damage during transit.
Step 4: Ship the Item Back to Us
- For your convenience, we will provide a pre-paid shipping label via email.
- Attach the label to your package and drop it off at the nearest shipping center.
- Please note that return shipping fees may apply, depending on the reason for the return.
Step 5: Receive Your Exchange or Refund
- Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
- For exchanges, we will ship your new item within [insert number of days] business days and notify you with the tracking details.
- For refunds, we will process the refund to your original payment method within 14 business days. Please note that it may take additional time for your bank to credit the amount to your account.
Need Help? If you have any questions or need assistance with your return, our customer service team is here to help. You can reach us at [insert contact information], and we’ll be happy to guide you through the process.
Thank you for shopping with ALTANZ.COM. We appreciate your business and look forward to serving you again.
Additional Notes
- We reserve the right to refuse an exchange or refund if goods are not returned in a resalable/original condition or are missing packaging material.
- Allow up to 14 working days for your return/exchange to be processed, which may be extended during busy periods.
- Please note that refunds will not include the cost of Luxury Gift Wrap.
- We are unable to offer an exchange or refund on personalized or engraved items unless the product is faulty.
- International customs duties and sales taxes are not refunded for shipments outside India.
- Refund terms are subject to change under exceptional circumstances at the discretion of the company.
- This return policy does not affect your statutory rights.
- For more details on our Terms & Conditions, please visit: www.altanz.com/faqs
ALTANZ.COM Warranty Policy
At ALTANZ.COM, we pride ourselves on crafting luxury leather goods and accessories that epitomize elegance and durability. We believe in the longevity of our products, designed to accompany you for a lifetime when treated with care. Nevertheless, we acknowledge that despite our meticulous attention to detail, there may be occasions when our products do not perform as expected. Should you find any discrepancy owing to material or craftsmanship, we are committed to providing a solution that upholds our standards of excellence.
Warranty Coverage
Our warranty extends to products purchased from ALTANZ.COM or our authorized dealers, offering protection against defects in materials and craftsmanship under normal use. This includes, but is not limited to:
- Issues with stitching or construction
- Defects in materials that affect the product’s performance
- Hardware malfunctions, such as faulty clasps, zippers, or buckles
We approach each warranty claim with a personalized assessment, aiming to repair or replace the affected item promptly.
Exclusions
The following conditions fall outside our warranty coverage:
- Everyday wear and tear
- Accidental damage or misuse
- Unauthorized modifications or repairs
- Failure to follow our care instructions
- Natural aging of materials, including changes in color and texture
It’s important to note that our warranty does not cover indirect damages or the inconvenience that may arise from the need for repair or replacement. Additionally, we do not provide loaner products during the assessment or repair period.
Initiating a Warranty Claim
If you encounter an issue with your ALTANZ.COM product, we encourage you to reach out to us with the following steps:
- Compile a detailed email to contact@altanz.com, including photographs of the issue and a brief description of the problem. Please include your purchase details (location, date).
- Our customer support team will review your claim and may request additional information to better understand the issue.
- Do not return the product unless we specifically instruct you to do so.
- If necessary, we may ask you to send the product to our facility for a comprehensive evaluation to determine the cause and extent of the issue.
- Based on our assessment, we will either repair the item or, if repair is not feasible, offer a replacement with the same or a comparable product, subject to availability.
- Should the evaluation reveal damages beyond what our warranty covers, we will discuss potential repair options and associated costs.
- All repair or replacement decisions require mutual consent before proceeding.
- Our goal is to resolve warranty claims within six weeks from agreement, though specific timelines can vary.
- ALTANZ.COM will cover the shipping costs for the return of the repaired or replacement item, coordinated at a mutually convenient time.
For any questions or to initiate a warranty claim, please don’t hesitate to contact our Customer Service Team. Your satisfaction is our priority:
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Product Care & Repair
Cherishing Your Leather Treasures:
To ensure your ALTANZ leather items remain in pristine condition for as long as possible, kindly follow these expert guidelines:
- Protect from the Elements: Avoid direct contact with abrasive surfaces, moisture, and extreme heat. This includes avoiding prolonged exposure to direct sunlight and avoiding placing your item near radiators or inside hot vehicles.
- Guard Against Stains: Keep your leather goods away from makeup, sunscreens, and other toiletries that could cause stains.
- Cleaning Techniques: For regular upkeep, gently wipe your item with a soft, slightly damp cloth. Avoid the use of harsh soaps or chemical solvents.
- Wet Leather Care: If your item gets wet, don’t despair. Blot away excess moisture gently and let the item dry naturally in a well-ventilated, cool spot away from direct heat or sunlight.
- Storage Solutions: When not in use, store your leather product in a cool, dark place to avoid fading. Consider treating it occasionally with a quality leather wax to maintain its luster and flexibility.
- Appreciating Leather’s Natural Beauty: Leather is a natural material that ages gracefully, acquiring a unique patina over time. Variations in color or texture are inherent qualities that add to its unique character.
Velvet Product Care:
Velvet demands careful attention to retain its luxurious feel and appearance:
- Delicate Handling: Keep velvet away from extreme temperatures and sunlight to prevent damage.
- Proper Storage: Store in a manner that prevents pressure or weight on the velvet, maintaining its plush texture.
- Occasional Use: Velvet is best reserved for special occasions to preserve its integrity.
- Professional Cleaning: For cleaning, we recommend consulting with a professional dry cleaner experienced in handling luxury velvet fabrics.
Suede & Nubuck Maintenance:
Suede and nubuck, with their unique textures, require special care:
- Color Transfer Caution: Be mindful of color transfer from darker to lighter materials and vice versa.
- Weather Considerations: Protect these materials from inclement weather to prevent damage.
- Cleaning Instructions: In case of wetness or soil, lightly brush with a suede-specific brush. Allow any dampness to dry naturally.
- ALTANZ.COM’s Commitment: While we strive for durability, we remind our customers that the responsibility for product care rests with the owner.
Metallic Finish Maintenance:
The allure of metallic finishes requires gentle care:
- Mind the Variance: Expect some natural variation and scratching over time, which adds to the item’s story.
- Avoid Harsh Elements: Protect from water and prolonged exposure to sunlight.
- Cleaning Advice: Use a soft, dry cloth for cleaning. Avoid harsh chemicals or abrasives.
- Handling with Care: To preserve the metallic finish, avoid contact with rough surfaces.
Caring for Handbags, Travel Bags, and Briefcases:
Our bags are designed to be both stylish and functional:
- Weight Management: Avoid overfilling to maintain the shape and integrity of zippers and seams.
- Laptop Caution: Heavy laptops should only be carried in items specified for their weight.
Silk and Silk Blend Care:
Silk is a delicate fabric that requires special attention:
- Selective Usage: Reserve silk items for special occasions to maintain their beauty.
- Cleaning Precautions: Follow specific care instructions and consider professional dry cleaning for best results.
Repair Services by ALTANZ:
ALTANZ is dedicated to ensuring your items stand the test of time:
- Warranty and Repairs: We offer a comprehensive one-year warranty covering manufacturing defects. For repairs, contact our Customer Service for guidance.
- Hardware Component Requests: For minor repairs at home, we can supply the necessary components, possibly at a small charge for out-of-warranty items.
- Contact Customer Care: Pls contact our Client Service Team at www.altanz.com/contact-us or +91-9841906666.
- Proof of purchase aids in warranty service; chargeable repairs are offered without proof.
- Allow 2 weeks for assessment and commencement of repairs, and 8-10 weeks for the completion of repair work.
Our aim is for you to cherish and enjoy your ALTANZ products for many years. We eagerly anticipate the opportunity to serve you again.
