ALTANZ
Articles
Terms & Conditions
Welcome to ALTANZ.COM
The following terms and conditions govern your use of the ALTANZ.COM website and its associated services. Please read these terms and conditions carefully before engaging with our website.
Last Updated: January 6, 2023
1. Ownership and Operation
This website is owned and operated by Apex Interglobal Private Limited, India (“ALTANZ,” “we,” “us,” or “our”). The site’s maintenance and development are managed by third-party web developers. These terms and conditions apply comprehensively to your use of the ALTANZ.COM website and its services. It is crucial that you understand and accept these terms and conditions before using our site. We periodically update our Terms & Conditions to ensure they accurately reflect our services and policies. Subscribers to our newsletter will be notified of any changes via email. We encourage all users (“you,” “your,” “customer,” “user”) to review this page regularly to stay informed about any modifications.
2. Acceptance of Terms
By accessing and using ALTANZ.COM, you signify your full acceptance of these terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website. Engaging with our website and ordering products through it indicates your unconditional acceptance of these terms, so we stress the importance of reviewing them thoroughly.
3. Terminology
In these Terms and Conditions, Privacy Statement, and Disclaimer Notice, along with all Agreements, the following terminology applies:
- “Client,” “You,” and “Your” refer to you, the person who accesses this website and complies with the Company’s terms and conditions.
- “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our Company.
- “Party,” “Parties,” or “Us” includes both the client and ourselves.
The terms cover the offer, acceptance, and consideration of payment necessary to facilitate our assistance to the Client in providing our services, in accordance with and subject to, the prevailing laws of India. The use of singular, plural, capitalization, and/or he/she or they, are considered interchangeable and therefore as referring to the same.
4. Trademarks & Intellectual Property
Apex Interglobal Private Limited, India, is a registered company.
- Company Registration Number: [ CIN:U74900TN2014PTC096763 ]
- GST Registration Number: [33AAMCA8167H1ZF]
- Registered Address: No. 53 & 54A, 6th Street, Porur Garden Phase-1, Vanagaram, Chennai-600095, India
All content displayed on this website, including but not limited to images, logos, videos, text, product designs, patents, and similar items, is either owned by ALTANZ.COM or licensed to us. These materials are protected by international copyright and intellectual property laws, as well as those of India. Apex Interglobal Private Limited holds exclusive ownership of the ALTANZ.COM domain, the “ALTANZ India” name, its logo, and the monogram mark. Our trademarks are registered and actively used in multiple countries.
Unauthorized copying, reproduction, or modification of any content from this website, including any of ALTANZ’s registered trademarks and patents, without our prior written consent, is strictly prohibited.
5. Using Our Website
The purpose of this website is to showcase our company, including its history, products, and services. Additionally, we offer an online shop where customers can purchase a variety of ALTANZ products for both national and international delivery.
By using our website and registering an account with us, you agree to:
- Provide Accurate Information: Ensure that all information you provide is correct, accurate, and up-to-date.
- Compliance: Adhere to our Terms & Conditions and agree to our Cookies Policy.
- Prohibition of Unauthorized Actions: Refrain from editing, changing, disassembling, altering, or tampering with any part of this website.
- Avoid Disruption: Avoid using the website in any manner that could damage, disrupt, or interfere with its operation.
- Security Measures: Not attempt to breach the website’s security measures.
- Malware and Harmful Programs: Not upload files that contain viruses, malware, or other harmful programs.
- Inappropriate Content: Not distribute any content via email or other means that is obscene, offensive, threatening, abusive, defamatory, or otherwise inappropriate.
Enforcement and Actions:
Should we become aware of any violations, ALTANZ reserves the right to:
- Suspend, restrict, or terminate your access to the ALTANZ.COM website.
- Close customer accounts and cancel orders without prior notice.
- Take further action as necessary to protect our rights or those of any other individual.
Third-Party Links:
Our website may include links to third-party websites that are not affiliated with us. While we strive to ensure these third-party websites are relevant and trustworthy, we have no control over their content and cannot be held responsible for it.
Website Availability:
Although we endeavor to ensure the website operates optimally, we cannot guarantee continuous availability or fault-free operation. We do not accept liability for any errors that may occur. The website may be suspended without notice for upgrades, maintenance, or other valid reasons.
Local Laws:
As this website is accessible from various locations worldwide, it is your responsibility to ensure that accessing its content or utilizing our services does not violate local laws.
6. Products, Content, and Specifications
We strive to provide accurate representations of our products, including their sizes and colors. However, the actual color you perceive may vary depending on your computer system, and we cannot guarantee that your computer will perfectly reproduce these colors. Product images are primarily for illustrative purposes unless specified otherwise.
Product Representation:
To showcase our products comprehensively, we capture numerous images from various angles to highlight as many features as possible and aid you in making an informed choice. Despite this, variations in screen resolutions, the intricate nature of certain colors, and photography perspectives may mean that the on-screen representation may not perfectly match the physical item. For precise details about size, weight, packaging, and other product specifics, please consult our product descriptions.
Modifications:
We reserve the right to modify features, content, specifications, and prices of our products and services without prior notice. The provided weights, measures, and descriptions are approximate and offered for your convenience. Our products prominently feature the ALTANZ branding.
Product Availability:
The availability of products or services on our website at any given time does not guarantee their availability at all times. You are responsible for ensuring that your purchase complies with all relevant local and international laws, including minimum age requirements, related to the possession, use, and sale of any item from our site. By placing an order, you affirm that the products will be used lawfully.
Returns and Exchanges:
Should you be dissatisfied with your purchase, we invite you to review our Returns & Exchanges Policy for guidance on resolving your concern.
7. Your Account
When you place an order on ALTANZ.COM, you have the option to create an account. While creating an account is not mandatory for order processing, it offers benefits such as order tracking and simplified returns.
Account Setup and Security:
- Registration: During registration, you will set up a password and use your email as your username. It is essential to keep your password secure. If you forget your password, please contact us for assistance.
- Personal Details: Your account allows you to update personal details as necessary. We prioritize your security and do not store credit/debit card information in your account.
Account Responsibility:
- Security: You are responsible for maintaining the security of your account and for all activities conducted under it. ALTANZ.COM is not liable for unauthorized use of your account unless it results from our negligence. If you suspect any unauthorized access or compromise, notify us immediately.
Account Closure:
- Closure: You may close your account at any time.
Newsletter Subscription:
- Note: Creating an account does not automatically enroll you in our newsletters. Newsletter subscription is a separate option available to all visitors on ALTANZ.COM.
8. Security
Ensuring the security of your online transactions is paramount in building trust between us (the merchant) and you (the user). To protect your online transactions, we employ Secure Socket Layer (SSL) technology, enhanced by the advanced fraud screening systems provided by our payment processor, Stripe.
Secure Transactions:
- SSL Technology: We utilize SSL technology to encrypt data during transmission, ensuring that your personal details are processed securely.
- Payment Processing: All payment card information is securely managed by Stripe, our trusted payment provider. We do not store any card data.
Verification and Hosting:
- Secure Environment: To confirm that you are in a secure environment, look for the padlock symbol in your browser window. This symbol indicates that your connection is encrypted and secure.
- Hosting Platforms: Our e-commerce hosting platforms, Nexcess or Hostinger, further enhance the security of our website.
We are committed to safeguarding your information and ensuring a secure online shopping experience.
9. Terms of Sale
Prices
All prices listed on our website are presented in your local currency based on your geographic location. You have the option to change your delivery location, which may result in a change in currency. Prices may vary due to fluctuations in currency exchange rates and regional pricing differences. The price indicated at the time of your purchase is final, except in cases of clear pricing errors. In such instances, we will address the issue with the customer individually.
Please note that product prices do not include delivery charges. A single delivery fee will be applied to your order, regardless of the number of items, and is determined by the delivery destination. For detailed information, consult our Delivery Policy.
Be aware that online prices may differ from those in our physical retail stores and may vary between countries.
Duties & Taxes
Our goal is to deliver all parcels on a Delivered Duty Paid (DDP) basis, where feasible. This means we aim to handle any import duties and additional clearance charges for you. However, the recipient may need to assist with customs clearance. In such cases, either our courier service or the local customs office will contact the recipient directly to facilitate the process. Any expenses beyond standard import duty clearance, imposed by local customs or tax authorities, are the responsibility of the recipient.
For shipments to Delivery Duty Unpaid (DDU) destinations, please be aware that your order may incur additional customs fees upon arrival in the destination country. These duties and taxes are not pre-paid by us, and you may need to hire a personal customs broker to manage customs clearance for your items.
-
10. Purchase of Products
Order Confirmation:
When you place an order on ALTANZ.COM, you are proposing to enter into a sales agreement with us. After you place your order online, via phone, or by email, you will receive an email acknowledging receipt of your order. Please note that this acknowledgment does not mean your order is accepted. Acceptance of your order occurs when we send you an email confirming the dispatch of your order. This agreement is exclusive to you, and you may not transfer any obligations under it without our explicit written consent.
Accurate Information:
It is essential to provide accurate billing address details when placing your order. Failure to do so may result in your payment being flagged by our payment security system, which could delay or cancel your order.
Legal Capability:
By placing an order, you confirm that you are legally able to enter into binding contracts and are at least 13 years old.
Cancellation and Returns:
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 days of delivery. If you choose to cancel, you must return the product to us in its original condition and packaging at your own expense, unless otherwise indicated. After our Customer Service team inspects and approves the condition of the returned item, you will receive a full refund, excluding delivery charges. For more information, please contact us.
Pre-Ordering:
We occasionally offer the opportunity to pre-order items from upcoming collections, providing early access to new products before their general release on our website, in our showroom, and through our stockists.
Pre-orders are paid for in advance and can be canceled at any time before dispatch. If items are ready to ship when you pre-order, the same terms apply.
For more information on pre-ordering, please visit our Pre-Order Section.
Sales Assistance:
For assistance with selecting items, delivery information, or customization options, please contact our Client Services team. They are available Monday to Friday, 8 am to 5 pm (excluding Bank Holidays and Christmas), at:
- WhatsApp or Call: +91 9841906666
- Email: contact@altanz.com
11. Delivery & Shipping Limitations
Delivery Address:
When you place an order, it will be shipped to the delivery address you provide, unless you request a change before we dispatch it. If there is an error or omission in the address you have given us, please contact us immediately. We cannot be held responsible for deliveries made to incorrect addresses if they were provided by you.
Signature Requirement:
Please note that all deliveries require a signature upon receipt. As a result, we are unable to ship orders to PO Box addresses.
Estimated Delivery Times:
Estimated delivery times for various global locations are available on our website. These estimates are based on typical shipping durations but may vary due to factors such as the destination’s remoteness, customs processing times, and other logistical considerations.
While we strive to ensure timely delivery, occasional delays may occur due to factors outside ALTANZ.COM’s control. In such cases, we are committed to delivering your order as soon as possible but cannot be held liable for any losses that may result from these delays.
Delivery Loss or Damage:
We and our shipping partners work diligently to ensure your order arrives in perfect condition. If you receive a damaged order, please contact our Customer Service team within 48 hours of receipt. If your order has not arrived within 14 days of the dispatch date, please inform our Customer Service team. Our shipping partners maintain proof of delivery for verification purposes, which may be used in case of disputes.
Importer of Record:
For international orders, buyers become the importer of record and must comply with all local customs regulations in their country. This includes providing necessary documentation for customs clearance. For shipments to China, the receiver must appoint a customs broker. ALTANZ.COM is not responsible for any non-compliance with import regulations or for any costs associated with returning goods due to such non-compliance.
16. THIRD-PARTY LINKS
External Links:
From time to time, this website may feature links to websites not owned, operated, or controlled by us or our affiliates. These links are provided solely for your convenience. If you choose to use these links, you will leave our website. Neither we nor our affiliates are responsible for the content, materials, or information found on or accessible through any other website. We do not endorse, guarantee, or make any representations or warranties concerning these websites or any content or information located on them, nor the results you may achieve from using them. Accessing any linked website is done at your own risk.
Hyperlinking to Our Content:
The following organizations may link to our website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors (in the same manner they hyperlink to other listed businesses)
- System-wide accredited businesses (excluding soliciting non-profit organizations, charity shopping malls, and charity fundraising groups)
These organizations may link to our homepage, publications, or other website information, provided that the link:
- Is not deceptive
- Does not falsely imply sponsorship, endorsement, or approval of the linking party and its products/services
- Fits within the context of the linking party’s site
We may consider and approve link requests from the following types of organizations:
- Recognized consumer and/or business information sources
- Dot-com community sites
- Associations or groups representing charities
- Online directory distributors
- Internet portals
- Accounting, law, and consulting firms
- Educational institutions and trade associations
Link requests from these organizations will be approved if:
- The link would not reflect unfavorably on us or our accredited businesses
- The organization has no unfavorable records with us
- The visibility benefit to us from the hyperlink compensates for the absence of APEX INTERGLOBAL PVT LTD
- The link is in the context of general resource information
Approved organizations may link to our homepage using:
- Our corporate name
- The uniform resource locator (URL) being linked to
- Any other description of our website that makes sense within the context and format of content on the linking party’s site
Use of APEX INTERGLOBAL PVT LTD’s logo or other artwork for linking requires a trademark license agreement and is not permitted without such an agreement.
If you are among the organizations listed above and wish to link to our website, please inform us by sending an email to APEX INTERGLOBAL PVT LTD. Include your name, organization name, contact information, the URL of your site, a list of URLs from which you intend to link to our website, and a list of URLs on our site to which you would like to link. Please allow 2-3 weeks for a response.
17. iFrames
Without prior approval and explicit written permission, you are not allowed to create frames around our web pages that alter the visual presentation or appearance of our website in any way.
18. Inappropriate Material
You are prohibited from posting or transmitting any material that is unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane, or any material that could constitute or encourage behavior considered a criminal offense, give rise to civil liability, or otherwise violate any law.
In addition to any remedies available under the law or in equity, if we determine that you have violated or are likely to violate these prohibitions, we may take any action we deem necessary to remedy or prevent the violation. This includes, but is not limited to, the immediate removal of the offending materials from our website.
19. Content Liability
We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims arising from your website. No links should appear on any website that could be interpreted as libelous, obscene, or criminal, or that infringes, violates, or advocates the infringement or other violation of any third-party rights.
20. Your Privacy
Please read our Privacy Policy.
21. Reservation of Rights
We reserve the right to request the removal of all links or any specific link to our website at any time. You agree to promptly comply with any such request to remove links to our website. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuing to link to our website, you agree to be bound by and adhere to these linking terms and conditions.
22. Removal of Links from Our Website
If you encounter any link on our website that you consider offensive for any reason, please feel free to contact us at any time. While we will consider requests to remove links, we are not obligated to do so or to respond directly to you.
We do not guarantee that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the content on the website is kept up to date.
23. Limitations of Liability
We assume no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment, telecommunication devices, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any materials from this website.
In no event will we, our officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, or retail partners, nor any party involved in the creation, production, or transmission of this website, be liable for any indirect, special, punitive, incidental, or consequential damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of the use, inability to use, or the results of using this website, any websites linked to this website, or the materials, information, or services contained on any or all such websites, whether based on warranty, contract, tort, or any other legal theory, and whether or not advised of the possibility of such damages. The aforementioned limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
24. Disclaimers
Your use of this website is at your own risk. The materials and services provided in connection with this website are supplied “as is,” without warranties of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights. Neither we nor any of our affiliates guarantee the accuracy, completeness, or currency of the materials or services on or accessible through this website. The materials and services available on or through this website may be outdated, and neither we nor any of our affiliates undertake any commitment or obligation to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent that such exclusions are prohibited by law. Please consult your local laws for any prohibitions.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury resulting from negligence;
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- Limit any of our or your liabilities in any way that is not permitted under applicable law; or
- Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability outlined in this section and elsewhere in this disclaimer:
(a) Are subject to the preceding paragraph; and (b) Govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
25. Revisions to These Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time by updating this post. We recommend that you visit this page periodically to review the most current Terms and Conditions, as they are binding upon you. Certain provisions of these Terms and Conditions may be overridden by legal notices or terms explicitly specified on specific pages of this website.
26. Choice of Law; Jurisdiction
These Terms and Conditions override any previous agreements between you and us to the extent necessary to resolve any inconsistencies or ambiguities. These Terms and Conditions are governed by and construed in accordance with the laws of India, disregarding any conflict of laws principles. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent, and subject to the same conditions, as other business documents and records originally generated and maintained in printed form.
Before using this website or our services, ensure compliance with your local laws and regulations. You must refrain from using this website if it would result in a violation of your local laws and regulations.
27. Termination
Either you or we may suspend or terminate your account or use of this website at any time, for any reason, or for no reason at all. You remain personally liable for any orders placed or charges incurred prior to termination. We retain the right to modify, suspend, or discontinue any aspect of this website at any time without prior notice.
28. Promotional Codes
Only one promotional code may be used per transaction, and it cannot be combined with any other promotional code. All sale and outlet products are excluded from any online promotional code offers and associated discounts. Offer codes are valid for full-priced items only.
29. Payment Gateways
To offer you specific payment options through payment gateways, we will share certain personal information with them, such as your name, billing and shipping address, email address, phone number, and order details. This information helps payment gateways assess your eligibility for their payment options and customize those options for you.
For general information about various payment gateways, please refer to their respective websites. Your personal data is processed in accordance with applicable data protection laws and the privacy policies of the respective payment gateways.
30. Russian Shipping Terms and Conditions
For deliveries to Russia, the purchaser is responsible for ensuring that the goods ordered from this website can be legally imported into Russia by the recipient. Import taxes, duties, and brokerage fees are the responsibility of the recipient in Russia, who will be contacted to provide the necessary paperwork and evidence of identity for importing any orders from this website. For more information regarding imports, please contact your local customs office. If you prefer to use a specific broker instead of our nominated broker, please inform our nominated broker when they contact you. Please be aware that ALTANZ.COM will not be held responsible if the recipient fails to follow these import procedures. The purchaser assumes all risks associated with ensuring that the goods ordered can be legally imported into the recipient’s country. Additionally, any costs associated with returning goods to ALTANZ.COM due to non-compliance with local customs import legislation will be charged back to the purchaser.
31. DHL Express Network Terms and Conditions of Carriage and Customs Operations (“T&C”)
These T&C apply to services provided by DHL Express in the delivery of Express Shipments for personal use.
Definitions:
-
Express Carrier: Within the Russian Federation, DHL Express is represented by DHL International AO and DHL Express OOO. They, along with third parties, deliver Express Shipments internationally and handle customs for these shipments.
-
Customs Broker: DHL Express OOO acts on behalf of the customs applicant and other interested parties for customs operations, adhering to Customs Union laws.
-
Express Shipment: Goods transported in express mode by any transportation means, tracked via www.dhl.ru, and delivered to the Consignee with a specific waybill within a predetermined or shortest possible time.
-
Shipper: A legal entity, typically an online store, that entrusts Express Shipments to the Express Carrier.
-
Consignee: An individual receiving the Express Shipment, as identified on the DHL Express waybill.
T&C Subject Matter:
-
Offer and Agreement: These T&C constitute a public offer, forming a consensual Delivery and Customs Operations Agreement between the Shipper/Consignee, Express Carrier, and Customs Broker.
-
Acceptance: By confirming acceptance on the Shipper’s website, the Consignee agrees on behalf of themselves and other parties to these T&C.
-
Requirements: The Express Carrier and Customs Broker can request necessary documents for delivery and customs, ensuring compliance with Russian legislation. Confidentiality of obtained information is paramount.
DHL Express Network Carriage Terms
-
Delivery: Shipments cannot be delivered to PO boxes or postal codes. Delivery to a central receiving area is considered delivery to the Consignee.
-
Inspection: DHL reserves the right to inspect shipments for safety, security, or regulatory reasons.
-
Liability: Liability is limited by international conventions or, in their absence, by specified per kilogram limits. For road transport within borders, the CMR convention limits apply.
-
Claims and Delays: Claims must be made within 30 days. DHL is not liable for indirect losses or delivery delays, except under specific Money Back Guarantee conditions.
-
Circumstances Beyond Control: DHL is not responsible for losses due to uncontrollable factors like natural disasters, war, or customs actions.
-
Routing: The Shipper agrees to any routing decisions made by DHL, including possible stops.
Customs Operations Terms & Conditions
-
Customs Broker Responsibilities: Include customs declaration and informing the Consignee about shipment arrivals at temporary storage facilities.
-
Consignee Responsibilities: Providing accurate details and documents for customs declaration within specified timelines.
-
Liability: The Consignee is liable for penalties due to inaccurate or incomplete information. The Customs Broker is not liable for consequential losses.
-
Force Majeure: Parties are not liable for non-performance due to unforeseeable circumstances beyond their control.
Fees and Payment
-
Service Fees: Determined by the Customs Broker’s rates and include customs fees incurred.
-
Payment: The Consignee is responsible for payment of customs operations services.
-
Goods Withholding: The Customs Broker may withhold goods until full payment for services is received.
General Provisions
-
Changes to Terms and Conditions: Any changes to the Terms and Conditions or Agreement apply based on the version effective at the time of the Consignee’s acceptance, as specified in the Agreement acceptance clause.
-
Clarification: This revised document aims to clarify the roles, responsibilities, and terms for all parties involved in the shipping and customs process. It ensures compliance with applicable laws and regulations while maintaining the confidentiality and integrity of the shipping process.
Contact Us
If you wish to contact our Client Services Team, please do not hesitate to get in touch:
PRIVACY POLICY
The following Privacy Policy applies to altanz.com website and services. ALTANZ.COM is the Data Controller for the purposes of the General Data Protection Regulation 2018 (“GDPR 2018”).
This Privacy Policy was updated on 6th Jan 2023.
This website is owned and managed by APEX INTERGLOBAL PRIVATE LTD, INDIA(“ALTANZ”, “we”, “us”, “our”), whose registered office is at No. 53 & 54 A, 6th Street, Porur Garden Phase-1, Vanagaram, Chennai-600095, India. Additionally, the website is maintained and developed by third-party website developers.
The following Privacy Policy applies to altanz.com website and services. ALTANZ.COM is the Data Controller for the purposes of the General Data Protection Regulation 2018 (“GDPR 2018”).
This Privacy Policy will be reviewed regularly to ensure it is up to date. When any changes are made to this Privacy Policy, our newsletter subscribers will be notified by email. As a user of our website (“you”, “your”, “customer”, “user”), we encourage you to check this page regularly, to make sure you are up to date with the changes.
CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
WHAT WE COLLECT
- Personal information you give:
1.1. By placing an order on our website, over the phone, on email or in person in our showroom or at an event, we may need to collect your name, email address, phone number, delivery address, billing address. Additionally, we may require your debit or credit card details such as your card number, CV2 number and the card’s expiry date.
1.2. By starting our checkout process we may collect your email address.
1.3. By signing up to our newsletter, we may collect your email address, name, location, gender, age and preferences relevant to our marketing research or products.
1.4. From time to time, we may ask you to fill out a survey and for this we may need your email address, name, location, gender, age, and preferences relevant to our marketing research or products.
Please note: We do not accept any credit or debit card details over an email. If you send us your card details over an email, we are not liable for any data breach and you will do this at your own risk. This email and any other linking emails that may reveal your card information will be destroyed immediately.
- Personal information we collect:
By visiting our website, we may collect your personal information such as your IP or MAC address, location information, the browser type used, operating system, date and time of access, time length of viewing the page, which pages have been visited and how many times and other similar browser-generated information. This information is collected in the form of anonymous statistics by using cookies and similar technologies on our website. Additionally, we use this information to personalise your experience on the altanz.com website based on your geo-location, for example to show our product prices in your local currency. We will not be able to personally identify you by viewing this data. Please see our Cookie Policy for further information. - Personal information we receive from other sources
By ‘Liking’ our Facebook page or commenting on our posts we will be able to see your name, access your profile page and we may collect some information that may include your personal data. This principle applies across all social media channels such as Twitter, Pinterest, Instagram, YouTube and other social media platforms and apps. Please note, the information we can access will be held by the respective social media platforms, who are responsible for your security and have their own privacy policy, which you have agreed to. We encourage you to occasionally review these Privacy Policies to make sure you are happy with the way your personal information is processed and used.
WHY WE COLLECT YOUR PERSONAL DATA
- Personal information you give:
1.1. The lawful basis under which we process your order, placed on our website, over the phone, in person in our showroom or at an event, is a contractual and a legal obligation. The data given to us enables us to process your order and dispatch the order to you, to help you with returns and repairs and to respond to your queries.
1.2. The lawful basis under which we collect your email address to send you information about your abandoned basket by using Fresh Relevance is legitimate interest to improve our customer services to you and to offer you an enhanced online shopping experience.
1.3. The lawful basis under which we can send you e-newsletters after you have subscribed to receive our e-newsletters, is consent. To sign up to our newsletters you agree you have read our Terms & Conditions and Privacy Policy, and you are happy for us to send you any relevant marketing news such as information about products, events, discounts, competitions, product care tips, return information, the ALTANZ Journal blog, any other relevant marketing information. Occasionally, we may include relevant information about third parties or other companies in our newsletters. We will also send you an email if and when we make changes to our policies and terms.
1.4. If you fill out our survey, we will use the information you have given us under the lawful basis of legitimate interest to improve our marketing, product development, customer services and other services we offer. - Personal information we collect:
When you visit our website, we have the lawful basis of legitimate interest to process your data to offer you the services you request and to offer you an enhanced website and online shopping experience, such as displaying prices in your local currency, saving your basket contents and showing you your recently viewed products. The collected data also enables us to display relevant ads and offers to you on third-party websites and social media platforms. Additionally, we use this data to analyse behaviour on our website to improve the services available to you. This data will be collected by using cookies and similar technologies. Please see our Cookie Policy for further information. - Personal information we receive from other sources:
By connecting with us on social media accounts, we collect data including location, age and language on the basis of a legitimate interest for us to develop an understanding of our audience to help us to improve our content and services to you. This information does not enable us to personally identify you. We will be able to see the name you use on your social media account and access your profile if you engage with us on the social media platform by sending us a message, “liking” or commenting on our post(s), or by following us.
SHARING YOUR INFORMATION
- Personal information you give:
1.1. Your personal data may be shared with some service providers who help us to operate our website, process your orders and deliver them to you, and to provide you an enhanced online shopping experience. These third-party companies will be our payment providers, IT support, website developers, couriers, software tools and other eCommerce Hosting platforms such as Nexcess or Hostinger. - 1.2. If you sign up to our newsletters, some of your personal data will be stored on a third-party platform who provide subscription collection and email marketing services to us. We may also share this data with social media channels, advertising networks and other third parties for advertising purposes. From time to time, we may also ask if you would like to be contacted by third parties during a joint promotion, collaboration or competition. If you consent to this, that third party will become your data controller in respect to any activity carried out by them that you have agreed to.
1.3. If you take part in our surveys, some of your personal data will be stored on a third-party data storage facility proving this service to us.
Where we share your data with relevant third-party companies, we will have contractual agreements in place to ensure your data is protected. In exceptional circumstances we may need to share your personal data with certain regulatory bodies, government or enforcement agencies. - Personal information we collect:
Some of your personal data, collected by our cookies and other similar technologies, will be analysed using Google Analytics and similar platforms to enable us to understand how well our website is performing, how it is being used, how well our advertising works, what are our most popular products and similar information, this information will also be shared with platforms such as Klaviyo, Nexcess and Hostinger. This helps us to improve our website performance, the products and services we offer, as well as our advertising campaigns and targeting. This data may be accessed by a third-party company who provides online advertising services on our behalf. To protect your data, we will have contractual agreements in place with the third-party company providing these services to us. - Personal information we receive from other sources:
By engaging with us on social media, we have will have access to some of your personal data and we may collect some information that may include your personal information. We may give third-party companies, who provide online advertising on our behalf, access to our social media accounts to fulfil their tasks. Additionally, we may sometimes allow some influencers and bloggers to take over our social media channel for a limited time to provide us content.
DATA STORAGE
Some of your personal data may be stored in a country outside of the European Economic Area in a protected data storage facility of a third-party company who we use for subscription collection and email marketing services. Altanz.com ensures that this third-party company complies with all relevant privacy protection laws to protect your data.
exercise any of these rights, please contact us.
MANAGING YOUR INFORMATION
If you have created an account with us, you can log into your account at any time to review and manage your data. If you have forgotten your password or are unable to access your account for any other reason, please get in touch with us using the email address below. Please note, you are responsible for keeping your password confidential. If you think someone else may have accessed your account, please get in touch with us as soon as possible. If you would like to have your account deleted, please make this request by emailing us.
If you have subscribed to receive emails from us, please note, this is separate from your Altanz.com account, created on our website. You can view and manage your information, or unsubscribe from our emails at any time. Just use the links at the footer of the e-newsletters we send you. Alternatively, you can always email us using the email address at the bottom of this page, requesting your details to be updated or to be unsubscribed.
Cookies require a separate opt out, please see our Cookie Policy for more information.
THIRD-PARTY WEBSITES
Please note, our website contains links to other third-party websites and social media accounts. We have no control over how those third-party sites and platforms collect and use your personal data and encourage you to read their privacy policies upon your visit carefully.
CHILDREN’S INFORMATION
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
altanz.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
IF YOU WISH TO CONTACT OUR CLIENT SERVICES TEAM THEN PLEASE DO NOT HESITATE TO GET IN TOUCH:
Return & Refund Policy
Last updated: January 5, 2023
Thank you for shopping at ALTANZ.COM.
We hope you are delighted with your purchase or gift from ALTANZ.COM. However, if you are not entirely satisfied, you are welcome to exchange it for an alternative item or receive a refund within 30 days of receipt.
Please review our policy on refunds and returns below.
Interpretation and Definitions
Interpretation
The words with the initial letter capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to APEX INTERGLOBAL PVT LTD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to ALTANZ.COM, accessible from https://www.altanz.com
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- Visiting this page on our website: Contact Us
- Sending us an email at info@altanz.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
To be eligible for a return, please ensure that:
- The Goods were purchased in the last 30 days.
- The Goods are in the original packaging.
The following Goods cannot be returned:
- Goods made to Your specifications or clearly personalized.
- Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry has passed.
- Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
International Returns
- Please complete the returns form at www.altanz.com/returns. Ensure this step is completed before sending the product back to us to avoid additional processing time.
- Fill out this form with the Return/Exchange Request Number(s) and include it with your package.
- You can use a courier of your choice. Please return the goods to the following address:
- Returns, ALTANZ.COM
APEX INTERGLOBAL PVT LTD
NO.53 & 54 A, 6th Street, Porur Garden Phase-1, Vanagaram
Chennai-600095, Tamilnadu, INDIA
PH: +91-9841906666
We strongly recommend using a recorded delivery service and retaining your proof of postage, as we cannot accept liability for parcels lost or damaged in transit.
- You will receive email updates as your Return/Exchange is processed.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. They should be sent to the address provided above.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to you later, we will send a refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by:
- Visiting this page on our website: Contact Us
- Sending us an email at info@altanz.com
Additional Notes
- We reserve the right to refuse an exchange or refund if goods are not returned in a resalable/original condition or are missing packaging material.
- Allow up to 14 working days for your return/exchange to be processed, which may be extended during busy periods.
- Please note that refunds will not include the cost of Luxury Gift Wrap.
- We are unable to offer an exchange or refund on personalized or engraved items unless the product is faulty.
- International customs duties and sales taxes are not refunded for shipments outside India.
- Refund terms are subject to change under exceptional circumstances at the discretion of the company.
- This return policy does not affect your statutory rights.
- For more details on our Terms & Conditions, please visit: www.altanz.com/faqs
ALTANZ.COM Warranty Policy
At ALTANZ.COM, we pride ourselves on crafting luxury leather goods and accessories that epitomize elegance and durability. We believe in the longevity of our products, designed to accompany you for a lifetime when treated with care. Nevertheless, we acknowledge that despite our meticulous attention to detail, there may be occasions when our products do not perform as expected. Should you find any discrepancy owing to material or craftsmanship, we are committed to providing a solution that upholds our standards of excellence.
Warranty Coverage
Our warranty extends to products purchased from ALTANZ.COM or our authorized dealers, offering protection against defects in materials and craftsmanship under normal use. This includes, but is not limited to:
- Issues with stitching or construction
- Defects in materials that affect the product’s performance
- Hardware malfunctions, such as faulty clasps, zippers, or buckles
We approach each warranty claim with a personalized assessment, aiming to repair or replace the affected item promptly.
Exclusions
The following conditions fall outside our warranty coverage:
- Everyday wear and tear
- Accidental damage or misuse
- Unauthorized modifications or repairs
- Failure to follow our care instructions
- Natural aging of materials, including changes in color and texture
It’s important to note that our warranty does not cover indirect damages or the inconvenience that may arise from the need for repair or replacement. Additionally, we do not provide loaner products during the assessment or repair period.
Initiating a Warranty Claim
If you encounter an issue with your ALTANZ.COM product, we encourage you to reach out to us with the following steps:
- Compile a detailed email to contact@altanz.com, including photographs of the issue and a brief description of the problem. Please include your purchase details (location, date).
- Our customer support team will review your claim and may request additional information to better understand the issue.
- Do not return the product unless we specifically instruct you to do so.
- If necessary, we may ask you to send the product to our facility for a comprehensive evaluation to determine the cause and extent of the issue.
- Based on our assessment, we will either repair the item or, if repair is not feasible, offer a replacement with the same or a comparable product, subject to availability.
- Should the evaluation reveal damages beyond what our warranty covers, we will discuss potential repair options and associated costs.
- All repair or replacement decisions require mutual consent before proceeding.
- Our goal is to resolve warranty claims within six weeks from agreement, though specific timelines can vary.
- ALTANZ.COM will cover the shipping costs for the return of the repaired or replacement item, coordinated at a mutually convenient time.
For any questions or to initiate a warranty claim, please don’t hesitate to contact our Customer Service Team. Your satisfaction is our priority:
Contact Us
Returns & Exchange Policy
Last updated: January 5, 2023
Thank you for shopping at ALTANZ.COM.
We hope you are delighted with your purchase or gift from ALTANZ.COM. However, if you are not entirely satisfied, you are welcome to exchange it for an alternative item or receive a refund within 30 days of receipt.
Please review our policy on refunds and returns below.
Interpretation and Definitions
Interpretation
The words with the initial letter capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to APEX INTERGLOBAL PVT LTD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to ALTANZ.COM, accessible from https://www.altanz.com
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
How to Return an Item for Exchange or Refund
At ALTANZ.COM, your satisfaction is our priority. We understand that sometimes, an item might not meet your expectations, or you may change your mind. That’s why we’ve made our return process as simple and hassle-free as possible. Here’s how you can return an item for an exchange or refund:
Step 1: Review the Return Policy Before initiating a return, please ensure that your item meets our return criteria:
- The item is in its original, unused condition.
- It is within 14 days from the date of delivery.
- All original tags, packaging, and accessories are intact.
Step 2: Initiate Your Return To start your return process, please follow these steps:
- Visit our website and log into your account.
- Go to “My Orders” and select the item you wish to return.
- Click on “Request a Return” and fill out the form, indicating if you prefer an exchange or refund.
Step 3: Pack Your Item Carefully pack the item in its original packaging, including any accessories, tags, and manuals that came with the product. Ensure the package is secure to prevent any damage during transit.
Step 4: Ship the Item Back to Us
- For your convenience, we will provide a pre-paid shipping label via email.
- Attach the label to your package and drop it off at the nearest shipping center.
- Please note that return shipping fees may apply, depending on the reason for the return.
Step 5: Receive Your Exchange or Refund
- Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
- For exchanges, we will ship your new item within [insert number of days] business days and notify you with the tracking details.
- For refunds, we will process the refund to your original payment method within 14 business days. Please note that it may take additional time for your bank to credit the amount to your account.
Need Help? If you have any questions or need assistance with your return, our customer service team is here to help. You can reach us at [insert contact information], and we’ll be happy to guide you through the process.
Thank you for shopping with ALTANZ.COM. We appreciate your business and look forward to serving you again.
Additional Notes
- We reserve the right to refuse an exchange or refund if goods are not returned in a resalable/original condition or are missing packaging material.
- Allow up to 14 working days for your return/exchange to be processed, which may be extended during busy periods.
- Please note that refunds will not include the cost of Luxury Gift Wrap.
- We are unable to offer an exchange or refund on personalized or engraved items unless the product is faulty.
- International customs duties and sales taxes are not refunded for shipments outside India.
- Refund terms are subject to change under exceptional circumstances at the discretion of the company.
- This return policy does not affect your statutory rights.
- For more details on our Terms & Conditions, please visit: www.altanz.com/faqs
Comprehensive Care & Repair Guide for ALTANZ Products
Cherishing Your Leather Treasures:
To ensure your ALTANZ leather items remain in pristine condition for as long as possible, kindly follow these expert guidelines:
- Protect from the Elements: Avoid direct contact with abrasive surfaces, moisture, and extreme heat. This includes avoiding prolonged exposure to direct sunlight and avoiding placing your item near radiators or inside hot vehicles.
- Guard Against Stains: Keep your leather goods away from makeup, sunscreens, and other toiletries that could cause stains.
- Cleaning Techniques: For regular upkeep, gently wipe your item with a soft, slightly damp cloth. Avoid the use of harsh soaps or chemical solvents.
- Wet Leather Care: If your item gets wet, don’t despair. Blot away excess moisture gently and let the item dry naturally in a well-ventilated, cool spot away from direct heat or sunlight.
- Storage Solutions: When not in use, store your leather product in a cool, dark place to avoid fading. Consider treating it occasionally with a quality leather wax to maintain its luster and flexibility.
- Appreciating Leather’s Natural Beauty: Leather is a natural material that ages gracefully, acquiring a unique patina over time. Variations in color or texture are inherent qualities that add to its unique character.
Velvet Product Care:
Velvet demands careful attention to retain its luxurious feel and appearance:
- Delicate Handling: Keep velvet away from extreme temperatures and sunlight to prevent damage.
- Proper Storage: Store in a manner that prevents pressure or weight on the velvet, maintaining its plush texture.
- Occasional Use: Velvet is best reserved for special occasions to preserve its integrity.
- Professional Cleaning: For cleaning, we recommend consulting with a professional dry cleaner experienced in handling luxury velvet fabrics.
Suede & Nubuck Maintenance:
Suede and nubuck, with their unique textures, require special care:
- Color Transfer Caution: Be mindful of color transfer from darker to lighter materials and vice versa.
- Weather Considerations: Protect these materials from inclement weather to prevent damage.
- Cleaning Instructions: In case of wetness or soil, lightly brush with a suede-specific brush. Allow any dampness to dry naturally.
- ALTANZ.COM’s Commitment: While we strive for durability, we remind our customers that the responsibility for product care rests with the owner.
Metallic Finish Maintenance:
The allure of metallic finishes requires gentle care:
- Mind the Variance: Expect some natural variation and scratching over time, which adds to the item’s story.
- Avoid Harsh Elements: Protect from water and prolonged exposure to sunlight.
- Cleaning Advice: Use a soft, dry cloth for cleaning. Avoid harsh chemicals or abrasives.
- Handling with Care: To preserve the metallic finish, avoid contact with rough surfaces.
Caring for Handbags, Travel Bags, and Briefcases:
Our bags are designed to be both stylish and functional:
- Weight Management: Avoid overfilling to maintain the shape and integrity of zippers and seams.
- Laptop Caution: Heavy laptops should only be carried in items specified for their weight.
Silk and Silk Blend Care:
Silk is a delicate fabric that requires special attention:
- Selective Usage: Reserve silk items for special occasions to maintain their beauty.
- Cleaning Precautions: Follow specific care instructions and consider professional dry cleaning for best results.
Repair Services by ALTANZ:
ALTANZ is dedicated to ensuring your items stand the test of time:
- Warranty and Repairs: We offer a comprehensive one-year warranty covering manufacturing defects. For repairs, contact our Customer Service for guidance.
- Hardware Component Requests: For minor repairs at home, we can supply the necessary components, possibly at a small charge for out-of-warranty items.
- Contact Customer Care: Pls contact our Client Service Team at www.altanz.com/contact-us or +91-9841906666.
- Proof of purchase aids in warranty service; chargeable repairs are offered without proof.
- Allow 2 weeks for assessment and commencement of repairs, and 8-10 weeks for the completion of repair work.
Our aim is for you to cherish and enjoy your ALTANZ products for many years. We eagerly anticipate the opportunity to serve you again.
Purchasing & Payments Guide
How to Make a Purchase
Discovering and buying your preferred products on our site is straightforward. Here’s a quick guide:
- Adding Items to Your Cart: Find the product you wish to buy and click the ‘ADD TO CART’ button on the product page. Feel free to keep shopping or head to your cart to finalize your purchase.
- Accessing Your Cart: You can view your shopping bag at any moment by clicking the shopping bag icon at the top right corner of every page.
- Checkout Process: When you’re ready to complete your purchase, navigate to your shopping bag. Follow the on-screen instructions to review your items and provide the necessary billing and delivery information. Securely proceed to payment through our trusted payment gateways, including Stripe, Razorpay, PayPal, and more.
- Order Confirmation: After payment verification, you’ll receive an email confirmation. We aim to process orders within 24 working hours, excluding weekends, India’s legal holidays, and specified company holidays.
Secure Payment Options
We prioritize your online security and have partnered with leading payment gateways like Stripe, PayPal, and Razorpay to offer a wide range of payment options, including Visa, MasterCard, American Express, and more. Rest assured, your card details are secure with us, as we do not store nor access your full card number. Look for the padlock symbol in your browser as a sign of a secure transaction environment.
Important Notes
- Order Processing Time: Orders are processed within 24 hours on business days. Please note, this excludes weekends, legal holidays in India, and designated company holidays.
- Order Dispatch: We’ll notify you via email once your order is on its way, including any tracking information and invoices.
- Payment Security: Ensure the billing address matches your payment card to avoid delays or cancellations due to our fraud prevention measures.
Need Assistance?
Our Customer Service Team is here to help. For any inquiries or assistance, please contact us directly. We’re committed to providing you with a seamless shopping experience.
Shipping & Delivery Info
Which countries do you ship to?
We are delighted to say we ship worldwide, almost all countries
How will you deliver my order?
Shop with Confidence
ALTANZ.COM has partnered with highest quality shipping companies for domestic and International shipments.Most of the International Shipment is done through DHL / FEDEX. Domestic shipment is mostly handled by BLUEDART EXPRESS.
You can also Track your orders
Most of the Parcels are delivered between 9.00am-5.30pm and will require a signature on delivery.
Please kindly ensure there is someone to accept and sign for delivery.
We also regret that we cannot deliver to BFPO and APO addresses.
How long does delivery take?
India Delivery:
Domestic Shipment( All India ) is done through Bluedart / Fedex
Delivery Time: 5-7 Business Days
International Delivery:
Worldwide Shipment is done through DHL Express / Fedex
Delivery Time: 10-14 Business days
Duties & Taxes for International orders are additional and need to be paid by the customer to the shipping company at the time of delivery. All custom duty varies for each and every country and its buyer responsibility to pay . Custom Clearance will be done by the shipping company.
For more information, please visit our Terms & Conditions page.
During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, please allow an additional 1-2 days for despatch.
You can track your order here: www.altanz.com/track-order
.
How much does delivery cost?
We proudly offer complimentary worldwide shipping for orders surpassing a specific threshold. For those purchases that don’t meet the criteria for free delivery, shipping costs will be clearly detailed and applied at the checkout page, ensuring full transparency before you complete your transaction.
For any Queries,Pls contact our customer care at www.altanz.com/contact-us
Can I specify a day for delivery?
Unfortunately, we cannot specify an exact delivery date.
We will provide you with regular updates by your preferred communication method as to when your shipment will be delivered.
Alternatively, you can check the status of your delivery now by clicking the link below.
Can I track my order
Yes you can track order
Normally after you place order , We will send you an email to confirm that your order has been despatched. This will contain a tracking number to allow you to track your delivery directly with the courier.
Please note that sometimes it can take some time from the despatch confirmation being received for the tracking number to be live on the couriers website.
Track your order here: www.altanz.com/track-order