Product Care & Repair

Cherishing Your Leather Treasures:

To ensure your ALTANZ leather items remain in pristine condition for as long as possible, kindly follow these expert guidelines:

• Protect from the Elements: Avoid direct contact with abrasive surfaces, moisture, and extreme heat. This includes avoiding prolonged exposure to direct sunlight and avoiding placing your item near radiators or inside hot vehicles.
• Guard Against Stains: Keep your leather goods away from makeup, sunscreens, and other toiletries that could cause stains.
• Cleaning Techniques: For regular upkeep, gently wipe your item with a soft, slightly damp cloth. Avoid the use of harsh soaps or chemical solvents.
• Wet Leather Care: If your item gets wet, don’t despair. Blot away excess moisture gently and let the item dry naturally in a well-ventilated, cool spot away from direct heat or sunlight.
• Storage Solutions: When not in use, store your leather product in a cool, dark place to avoid fading. Consider treating it occasionally with a quality leather wax to maintain its luster and flexibility.
• Appreciating Leather’s Natural Beauty: Leather is a natural material that ages gracefully, acquiring a unique patina over time. Variations in color or texture are inherent qualities that add to its unique character.

Velvet Product Care:

Velvet demands careful attention to retain its luxurious feel and appearance:

• Delicate Handling: Keep velvet away from extreme temperatures and sunlight to prevent damage.
• Proper Storage: Store in a manner that prevents pressure or weight on the velvet, maintaining its plush texture.
• Occasional Use: Velvet is best reserved for special occasions to preserve its integrity.
• Professional Cleaning: For cleaning, we recommend consulting with a professional dry cleaner experienced in handling luxury velvet fabrics.

Suede & Nubuck Maintenance:

Suede and nubuck, with their unique textures, require special care:

• Color Transfer Caution: Be mindful of color transfer from darker to lighter materials and vice versa.
• Weather Considerations: Protect these materials from inclement weather to prevent damage.
• Cleaning Instructions: In case of wetness or soil, lightly brush with a suede-specific brush. Allow any dampness to dry naturally.
• ALTANZ.COM’s Commitment: While we strive for durability, we remind our customers that the responsibility for product care rests with the owner.

Metallic Finish Maintenance:

The allure of metallic finishes requires gentle care:

• Mind the Variance: Expect some natural variation and scratching over time, which adds to the item’s story.
• Avoid Harsh Elements: Protect from water and prolonged exposure to sunlight.
• Cleaning Advice: Use a soft, dry cloth for cleaning. Avoid harsh chemicals or abrasives.
• Handling with Care: To preserve the metallic finish, avoid contact with rough surfaces.

Caring for Handbags, Travel Bags, and Briefcases:

Our bags are designed to be both stylish and functional:

• Weight Management: Avoid overfilling to maintain the shape and integrity of zippers and seams.
• Laptop Caution: Heavy laptops should only be carried in items specified for their weight.

Silk and Silk Blend Care:

Silk is a delicate fabric that requires special attention:

• Selective Usage: Reserve silk items for special occasions to maintain their beauty.
• Cleaning Precautions: Follow specific care instructions and consider professional dry cleaning for best results.

Repair Services by ALTANZ:

ALTANZ is dedicated to ensuring your items stand the test of time:

• Warranty and Repairs: We offer a comprehensive one-year warranty covering manufacturing defects. For repairs, contact our Customer Service for guidance.
• Hardware Component Requests: For minor repairs at home, we can supply the necessary components, possibly at a small charge for out-of-warranty items.
• Contact Customer Care: Pls contact our Client Service Team at www.altanz.com/contact-us or +91-9841906666.

• Proof of purchase aids in warranty service; chargeable repairs are offered without proof.
• Allow 2 weeks for assessment and commencement of repairs, and 8-10 weeks for the completion of repair work.

Our aim is for you to cherish and enjoy your ALTANZ products for many years. We eagerly anticipate the opportunity to serve you again.