PRIVACY POLICY

The following Privacy Policy applies to altanz.com website and services. ALTANZ.COM is the Data Controller for the purposes of the General Data Protection Regulation 2018 (“GDPR 2018”).

This Privacy Policy was updated on 6th Jan 2023.

This website is owned and managed by APEX INTERGLOBAL PRIVATE LTD, INDIA(“ALTANZ”, “we”, “us”, “our”), whose registered office is at No. 53 & 54 A, 6th Street, Porur Garden Phase-1, Vanagaram, Chennai-600095, India. Additionally, the website is maintained and developed by third-party website developers.

The following Privacy Policy applies to altanz.com website and services. ALTANZ.COM is the Data Controller for the purposes of the General Data Protection Regulation 2018 (“GDPR 2018”).

This Privacy Policy will be reviewed regularly to ensure it is up to date. When any changes are made to this Privacy Policy, our newsletter subscribers will be notified by email. As a user of our website (“you”, “your”, “customer”, “user”), we encourage you to check this page regularly, to make sure you are up to date with the changes.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

WHAT WE COLLECT

1. Personal information you give:
   1.1. By placing an order on our website, over the phone, on email or in person in our showroom or at an event, we may need to collect your name, email address, phone number, delivery address, billing address. Additionally, we may require your debit or credit card details such as your card number, CV2 number and the card’s expiry date.
   1.2. By starting our checkout process we may collect your email address.
   1.3. By signing up to our newsletter, we may collect your email address, name, location, gender, age and preferences relevant to our marketing research or products.
   1.4. From time to time, we may ask you to fill out a survey and for this we may need your email address, name, location, gender, age, and preferences relevant to our marketing research or products.

Please note: We do not accept any credit or debit card details over an email. If you send us your card details over an email, we are not liable for any data breach and you will do this at your own risk. This email and any other linking emails that may reveal your card information will be destroyed immediately.

1. Personal information we collect:
   By visiting our website, we may collect your personal information such as your IP or MAC address, location information, the browser type used, operating system, date and time of access, time length of viewing the page, which pages have been visited and how many times and other similar browser-generated information. This information is collected in the form of anonymous statistics by using cookies and similar technologies on our website. Additionally, we use this information to personalise your experience on the altanz.com website based on your geo-location, for example to show our product prices in your local currency. We will not be able to personally identify you by viewing this data. Please see our Cookie Policy for further information.
2. Personal information we receive from other sources
   By ‘Liking’ our Facebook page or commenting on our posts we will be able to see your name, access your profile page and we may collect some information that may include your personal data. This principle applies across all social media channels such as Twitter, Pinterest, Instagram, YouTube and other social media platforms and apps. Please note, the information we can access will be held by the respective social media platforms, who are responsible for your security and have their own privacy policy, which you have agreed to. We encourage you to occasionally review these Privacy Policies to make sure you are happy with the way your personal information is processed and used.

 WHY WE COLLECT YOUR PERSONAL DATA

1. Personal information you give:
   1.1. The lawful basis under which we process your order, placed on our website, over the phone, in person in our showroom or at an event, is a contractual and a legal obligation. The data given to us enables us to process your order and dispatch the order to you, to help you with returns and repairs and to respond to your queries.
   1.2. The lawful basis under which we collect your email address to send you information about your abandoned basket by using Fresh Relevance is legitimate interest to improve our customer services to you and to offer you an enhanced online shopping experience.
   1.3. The lawful basis under which we can send you e-newsletters after you have subscribed to receive our e-newsletters, is consent. To sign up to our newsletters you agree you have read our Terms & Conditions and Privacy Policy, and you are happy for us to send you any relevant marketing news such as information about products, events, discounts, competitions, product care tips, return information, the ALTANZ Journal blog, any other relevant marketing information. Occasionally, we may include relevant information about third parties or other companies in our newsletters. We will also send you an email if and when we make changes to our policies and terms.
   1.4.  If you fill out our survey, we will use the information you have given us under the lawful basis of legitimate interest to improve our marketing, product development, customer services and other services we offer.
2. Personal information we collect:
   When you visit our website, we have the lawful basis of legitimate interest to process your data to offer you the services you request and to offer you an enhanced website and online shopping experience, such as displaying prices in your local currency, saving your basket contents and showing you your recently viewed products. The collected data also enables us to display relevant ads and offers to you on third-party websites and social media platforms. Additionally, we use this data to analyse behaviour on our website to improve the services available to you. This data will be collected by using cookies and similar technologies. Please see our Cookie Policy for further information.
3. Personal information we receive from other sources:
   By connecting with us on social media accounts, we collect data including location, age and language on the basis of a legitimate interest for us to develop an understanding of our audience to help us to improve our content and services to you. This information does not enable us to personally identify you. We will be able to see the name you use on your social media account and access your profile if you engage with us on the social media platform by sending us a message, “liking” or commenting on our post(s), or by following us.   

 SHARING YOUR INFORMATION

1. Personal information you give:
   1.1. Your personal data may be shared with some service providers who help us to operate our website, process your orders and deliver them to you, and to provide you an enhanced online shopping experience. These third-party companies will be our payment providers, IT support, website developers, couriers, software tools and other eCommerce Hosting platforms such as Nexcess or Hostinger.
2. 1.2. If you sign up to our newsletters, some of your personal data will be stored on a third-party platform who provide subscription collection and email marketing services to us. We may also share this data with social media channels, advertising networks and other third parties for advertising purposes.  From time to time, we may also ask if you would like to be contacted by third parties during a joint promotion, collaboration or competition. If you consent to this, that third party will become your data controller in respect to any activity carried out by them that you have agreed to.
   1.3. If you take part in our surveys, some of your personal data will be stored on a third-party data storage facility proving this service to us.
   Where we share your data with relevant third-party companies, we will have contractual agreements in place to ensure your data is protected. In exceptional circumstances we may need to share your personal data with certain regulatory bodies, government or enforcement agencies.
3. Personal information we collect:
   Some of your personal data, collected by our cookies and other similar technologies, will be analysed using Google Analytics and similar platforms to enable us to understand how well our website is performing, how it is being used, how well our advertising works, what are our most popular products and similar information, this information will also be shared with platforms such as Klaviyo, Nexcess and Hostinger. This helps us to improve our website performance, the products and services we offer, as well as our advertising campaigns and targeting. This data may be accessed by a third-party company who provides online advertising services on our behalf. To protect your data, we will have contractual agreements in place with the third-party company providing these services to us.
4. Personal information we receive from other sources:
   By engaging with us on social media, we have will have access to some of your personal data and we may collect some information that may include your personal information. We may give third-party companies, who provide online advertising on our behalf, access to our social media accounts to fulfil their tasks. Additionally, we may sometimes allow some influencers and bloggers to take over our social media channel for a limited time to provide us content.

DATA STORAGE

Some of your personal data may be stored in a country outside of the European Economic Area in a protected data storage facility of a third-party company who we use for subscription collection and email marketing services. Altanz.com ensures that this third-party company complies with all relevant privacy protection laws to protect your data.

exercise any of these rights, please contact us.

MANAGING YOUR INFORMATION

If you have created an account with us, you can log into your account at any time to review and manage your data. If you have forgotten your password or are unable to access your account for any other reason, please get in touch with us using the email address below. Please note, you are responsible for keeping your password confidential. If you think someone else may have accessed your account, please get in touch with us as soon as possible. If you would like to have your account deleted, please make this request by emailing us.

If you have subscribed to receive emails from us, please note, this is separate from your Altanz.com account, created on our website. You can view and manage your information, or unsubscribe from our emails at any time. Just use the links at the footer of the e-newsletters we send you. Alternatively, you can always email us using the email address at the bottom of this page, requesting your details to be updated or to be unsubscribed.

Cookies require a separate opt out, please see our Cookie Policy for more information. 

THIRD-PARTY WEBSITES

Please note, our website contains links to other third-party websites and social media accounts. We have no control over how those third-party sites and platforms collect and use your personal data and encourage you to read their privacy policies upon your visit carefully.  

CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

altanz.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.