ORDER’S OFFER’S & PAYMENTS

Normally, after placing your order,You should receive an order confirmation email within 30 minutes.

If you do not receive this email it may have been caught by your SPAM filter, or there might have been a typing mistake when you entered the email address.

If a confirmation email has not been received within 24 hours, please contact our Customer Services Team  on +91-9841906666 

Unfortunately, once your order has been submitted we are unable to add this retrospectively.

Please note that we cannot cancel any orders after they have been placed.

Please contact our customer service team at +91-9841906666

Yes you can track order

Normally after you place order , We will send you an email to confirm that your order has been despatched. This will contain a tracking number to allow you to track your delivery directly with the courier.

Please note that sometimes it can take some time from the despatch confirmation being received for the tracking number to be live on the couriers website.

Track your order here: www.altanz.com/track-order

For any queries, please contact us at www.altanz.com/contact-us

We are extremely sorry to hear that you have received the incorrect item.

Normally we check carefully the order placed by you and while packaging for shipment we recheck with the order slip and then its shipped by our shipping partners. In any case if you have received wrong item Please may we kindly ask you to follow our free Returns procedure which is detailed in the link below:

https://altanz.com/returns-and-refund-policy

As soon as we have received the item, we will process an urgent exchange for the correct item. 

For any queries, please contact us at www.altanz.com/contact-us

We always strive to make sure that all items are checked as per Order slip and Packing slip before shipment.

If this is not the case and an item is included on your packing slip but is not present in your package then we are sorry to hear this is the case.. We can completely appreciate how disappointing this has been and most certainly not the experience we would wish our customers to have.

Please may we kindly ask you to contact our customer services team on +91-9841906666 or contact us immediately at www.altanz.com/contact-us and one of our Customer Service Agents will be happy to assist you further.

Unfortunately, per transaction only one promotional code can be used and cannot be used in conjunction with another.

All offer codes apply to full price products only. Also some of the sale and outlet products are excluded from qualifying for any online promotional codes and their associated discounts.

For any queries, please contact us at www.altanz.com/contact-us

Yes, shopping on ALTANZ.COM online is completely safe and secure.

All payments are processed through world-class payment gateways like for international payment PAYPAL AND STRIPE is used and for domestic payment RAZORPAY is used.

Also SSL certificate ensures the information sent between your computer and our server is kept private. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

THE Payment is charged at the time your order is placed, after security checks from your bank issuer and ALTANZ.COM have been authorised.

At the time of checkout on ALTANZ.COM, you can see all payment methods for your country in your currency. For international payment method , We currently accept all major credit and debit cards, Apple Pay and PayPal. However, we regret that we are unable to accept Electron, Diners Club, or Discover Card. International payment is processed by PAYPAL and STRIPE. Domestic payment is processed by RAZORPAY.